Privacy Policy

We collect information that you provide directly, information generated through your use of our services, and information obtained from third-party sources.

• Account information: name, email, phone number, date of birth
• Identity verification (KYC): government-issued ID, proof of address, selfie
• Financial data: wallet addresses, transaction history, payment methods
• Usage data: login history, pages viewed, features used, IP address
• Device data: browser type, operating system, screen resolution
• Communication data: support tickets, emails, chat transcripts

We process your personal data only for specific, legitimate purposes and only to the extent necessary for those purposes.

We do not sell your personal data. We may share information with trusted third parties only as necessary to operate our services.

All third-party data processors are contractually bound to handle your data in accordance with GDPR and our privacy standards.

• Payment processors: Stripe, cryptocurrency payment gateways
• Identity verification: Jumio, Onfido for KYC compliance
• Cloud infrastructure: AWS, Google Cloud (EU data centers)
• Security partners: CertiK, HackerOne for security monitoring
• Analytics: privacy-first analytics (no personal data tracking)
• Legal authorities: only when required by law or court order

Your data is stored on encrypted servers located in the European Union (Frankfurt, Germany). We employ industry-leading security measures to protect your information.

We retain your personal data for as long as your account is active, plus an additional period required by law (typically 5 years for financial records). You can request data deletion at any time, subject to legal retention requirements.

• AES-256 encryption at rest and TLS 1.3 in transit
• Regular automated backups with encryption
• Access controls with role-based permissions
• Continuous security monitoring and intrusion detection
• Annual penetration testing by independent security firms
• Employee access limited on a need-to-know basis

We use cookies and similar technologies to provide, protect, and improve our services. You can manage your cookie preferences at any time through our cookie banner or browser settings.

Your data is primarily stored and processed within the European Economic Area (EEA). In cases where data transfer outside the EEA is necessary, we ensure adequate safeguards are in place.

We use EU Standard Contractual Clauses (SCCs) and verify that receiving countries provide adequate data protection levels as determined by the European Commission.

VorteMine services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will promptly delete it.

If you believe a minor has created an account, please contact our privacy team immediately.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through email and/or a prominent notice on our platform at least 30 days before they take effect.

We encourage you to review this policy regularly. Your continued use of VorteMine after changes take effect constitutes your acceptance of the updated Privacy Policy.